Frequently asked questions about Bighearts Online: services, programmes, and how to get involved.
Straight answers to the questions we hear most often.
The Village Dashboard helps SMMEs get organised and grow by pulling their operations into one view — the numbers, records, and activity that otherwise live across spreadsheets, inboxes, and paper. It's also the platform that connects SMMEs into the wider Bighearts network, including hosting and programme participation, with the tracking and reporting that goes with it. Specific features evolve, so the website or a quick demo is the best way to see what it currently does for a business like yours.
Both. Plenty of our work starts with what an organisation already has — stabilising it, connecting it, or building around it — because replacing everything is rarely the affordable answer. Where a new system genuinely fits better, we build it around your actual workflow rather than forcing your work into a template. The honest first step is a look at what you're running now and what it's costing you.
Through the unglamorous fundamentals done properly: controlled access per user, backups, and handling personal information in line with POPIA. We don't make sweeping security promises — no honest provider does — but we're glad to answer specific questions about how your data would be stored, who could access it, and how it's backed up, before you commit to anything.
It depends on what you need supported — the honest answer for any provider. Costs scale with the number of users and machines, what systems are involved, and whether you need ad-hoc help or ongoing support. What we can promise is a clear quote against a defined scope before anything starts, and advice that begins with the affordable fix rather than the impressive one. The first conversation about what you actually need costs nothing.